Question 1

What is a heat exchanger and what is it for?

Accepted Answer

A heat exchanger transfers heat from a hot fluid to a cold fluid without mixing them. It is used to pasteurize milk, cool ice cream mix or ayran, produce hot water in a factory, or cool the oil of a machine.

Question 2

I don't know what I need, where should I start?

Accepted Answer

Choose the box that matches your situation in the Solution Guide on the home page, tick “I'm not sure” in the quote form, or briefly tell us on WhatsApp what you produce and what you want to heat or cool. Our engineers will determine the right equipment.

Question 3

I make ice cream, what equipment do I need?

Accepted Answer

Ice cream mix is usually pasteurized by heating in a plate pasteurizer, smoothed with a homogenizer and cooled quickly. Depending on your capacity we design this line, with a scraped-surface exchanger and ice-water unit if needed.

Question 4

What is needed to cool milk or ayran quickly?

Accepted Answer

A hygienic plate heat exchanger and a cold or ice-water source (chiller or ice-water unit). For thick products like ayran, wide-gap plates are preferred to prevent clogging.

Question 5

Can I get a quote or information on WhatsApp?

Accepted Answer

Yes. You can write to us with the WhatsApp button on the site; a photo of the product, the nameplate of your current unit or a short description is enough.

Question 6

Which type of heat exchanger should I choose?

Accepted Answer

The choice depends on fluid type, viscosity, particle content, temperature program and pressure. Share these details in the quote form and our engineers will recommend the best type.

Question 7

Which standards do your hygienic products meet?

Accepted Answer

Our hygienic equipment is made of AISI 316L stainless steel, CIP/SIP-ready; pumps and valves use EHEDG, 3A and FDA compliant components.

Question 8

Do you supply spare plates and gaskets for my existing exchanger?

Accepted Answer

Yes, contact us for plates, gaskets and service needs.

Question 9

Do you provide installation and commissioning?

Accepted Answer

Installation, commissioning and operator training are included in turnkey projects.

Question 10

What information is needed for a quote?

Accepted Answer

Product category, capacity, fluid type and inlet/outlet temperatures are enough. Our quote form guides you step by step.

Frequently asked questions